Privacy Policy

A legal disclaimer

Last Updated: April 1, 2025

Introduction

This Privacy Policy outlines how FalconMENA, a product developed by GENIE AI, manages the collection, processing, and protection of user data. We are committed to upholding the highest standards of data privacy and complying with all applicable laws and regulations.

Categories of Data Collected

Personal Identifiers: This category includes data that can be used to identify an individual, such as your name, email address, phone number, and government-issued identification numbers (like your social security number or passport number).
Financial Data: This encompasses any data related to your financial activities, including your bank account information, credit card details, transaction history, and credit score.
Technical and Behavioral Metrics: This includes data about your interactions with our platform, such as your IP address, device type, browser type, and pages visited. We may also collect information about your behavior on our platform, such as the features you use and the actions you take.

Data Utilization Framework

We use the data we collect for a variety of purposes, including:

Transaction Processing and Payment Management: We use your financial data to process transactions and manage payments. This includes activities like collecting payments, issuing refunds, and preventing fraud.
Identity Verification and Fraud Prevention: We may use your personal identifiers and financial data to verify your identity and prevent fraud. This helps us ensure that our platform is secure and that your information is protected.
User Interface Enhancement and Support Services: We use technical and behavioral metrics to improve our platform's user interface and provide better support services. This includes things like personalizing your experience, fixing bugs, and responding to your inquiries.
Legal Compliance: We may use your data to comply with legal obligations, such as responding to court orders or regulatory requests.

Data Dissemination and Third-Party Involvement

Authorized Third Parties: We may share your data with third parties who help us provide our services, such as payment processors, identity verification providers, and customer support platforms. These third parties are contractually obligated to protect your data and only use it for authorized purposes.
Legal and Regulatory Compliance: We may share your data with government agencies, law enforcement, or other third parties when required by law or to protect our rights or the rights of others.
No Unauthorized Sale or Sharing: We do not sell or share your data with third parties for marketing or advertising purposes without your explicit consent.

Information Security Protocols

Robust Security Measures: We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and access controls.
User Responsibility: You are responsible for maintaining the confidentiality of your login credentials. Please do not share your password with anyone.

User Rights and Data Control

You have certain rights regarding your data, including:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to Erasure: You have the right to request that we erase your personal data, subject to certain legal restrictions.

Cookies and Data Tracking Technologies

Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your interactions with our platform. This data helps us improve our services and personalize your experience.
Cookie Management: You can control the use of cookies through your browser settings.

Policy Amendments and Updates

Policy Changes: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or sending you an email.

Contact and Queries

If you have any questions about this Privacy Policy, please contact us at hello@falconmena.ai.